|
|
-
Contact Us How do I contact a BabyAnt.com Customer Service Representative if I have questions?
-
Store Policy What is BabyAnt.com's Store Policy?
-
Availability How can I tell if an item is available and in stock?
-
Payment What forms of payment does BabyAnt.com currently accept?
-
International Orders Does BabyAnt.com accept international orders?
-
Sales Tax Are orders placed on BabyAnt.com subjected to any sales tax?
-
Shipping How much is shipping and how soon can I expect to receive my package?
-
Tracking Where do I go to check the status of my order?
-
Return Policy How do I go about returning an item for exchange or refund?
-
Defective Merchandise Who do I contact to receive assistance and replacement for defective merchandise?
|
Contact Us
BabyAnt.com
18561 Ventura Blvd.
Tarzana, CA 91356
comments@babyant.com
|
Order Tracking: orders@babyant.com
Billing Inquiries: billing@babyant.com
Shipping Inquiries: shipping@babyant.com
General Inquiries: support@babyant.com
*Requests for customer service assistance sent via email are usually responded to within 24 hours. We appreciate your patience.
|
Store Policy
Due to the fast pace of the consumer products industry, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information, but mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. When you order an item that is subject to a price increase, we will hold your order and inform you of the increase.
We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability, and offers are subject to change without prior notification. Product photos are representative only and product appearance and/or packaging may vary. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product changes or discontinuation, or typographical, photographic or technical errors.
|
Availability
All items that are accompanied with an Add to Cart! button are in stock and available for immediate shipping. The availability information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability.
When a product you have ordered is not available for shipment, we will notify you as quickly as possible. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.
All BabyAnt.com orders must be placed online. We do not offer the products or prices displayed on our web site for sale via telephone, e-mail or postal mail orders. This policy is necessary to ensure our ability to offer the lowest possible prices, and we appreciate your cooperation and understanding.
|
Payment
At this time, BabyAnt.com accepts the following payment methods:
VISA
MasterCard
American Express
Discover
We regret that we cannot process orders requesting COD, company check, personal check, money order or other payment methods not listed above. In addition, we are currently unable to process foreign-issued credit cards.
We do not charge your credit card for an item until it is shipped. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.
|
International Orders
BabyAnt.com sincerely regrets that it is currently unable to process and ship international orders. We appreciate your understanding and thank you for shopping at BabyAnt.com.
|
Sales Tax
BabyAnt.com is required to collect sales tax on transactions shipped to customers located in California and may include other states as well. When an order is subject to sales tax collection, the tax amount will be automatically calculated and detailed on your order review.
|
Shipping
Depending on availability, it usually takes 1 business day for order processing, plus the number of shipping days for the product(s) to arrive at your front door.
* Business days = Monday thru Friday. Does not include holidays.
** This sample shipping fee table is for reference only. Actual shipping cost may vary slightly.
Our shipping rates are automatically calculated real-time at the end of each purchase session, prior to check out. The shipping charge depends on the products you purchase, therefore, make your purchases to find out your exact shipping charge. You will not be charged anything until you have finalized the order, so feel free to click on the add to cart! button to test and find out the shipping charge for your entire order.
|
Tracking
Using the Confirmation/Tracking number you received via email from BabyAnt.com, please visit the following web sites to check the status of your order in transit.
FedEx Tracking
UPS Tracking
USPS Confirmation
|
Return Policy
To return a merchandise for an exchange or refund, simply follow the 3 easy steps below:
-
Request for a RA (Return Authorization) number by emailing BabyAnt.com Customer Service Representatives at support@babyant.com along with your Name, Order Number, Item Number, and Reasons for Return.
-
Return the merchandise, along with the RA number, to the attention of BabyAnt.com Customer Service at the address specified on the RA email.
-
For an exchange, make your purchases as normal and, during check out, simply enter your RA number under the RA No. field. If you have requested for a refund, a credit will be issued back to your credit card account upon the receipt of the return merchandise.
No return will be accepted without a Return Authorization (RA) number. To request a RA number, please contact a BabyAnt.com customer service specialist at support@babyant.com. RA numbers are valid for ten business days after issue. Your RA number must appear clearly on the shipping label of the return shipment. Affix a label to the box. Please do not mark the box itself in any way. The returned item must be 100% complete, in original and resalable condition, with all packaging and accessories. We reserve the right to refuse a return on any product that does not meet these requirements. Shipping charges are not refundable, with the exception of orders incorrectly shipped by BabyAnt.com.
After 30 days, no returns will be accepted.
Non-Defective Returns
Non-defective returns for credit or exchange must be completed within 30 days of the date of invoice. Due to some manufacturer's policies, the following types of products are not returnable:
- special ordered merchandise (including but not limited to all "Drop Ship" merchandise, furniture, gliders, some strollers, and some oversize merchandise.)
- holiday merchandise
- products related to hygiene and feeding (including but not limited to breast pumps, pacifiers, bottles, potty seats, cups, utensils, etc.)
Return instructions and any applicable fees will be emailed to you along with your Return Authorization (RA) number. A 15% restocking fee may apply.
Defective Returns
Defective products will be accepted for exchange or repair, at our discretion, within 30 days from receipt. For assistance with manufacturer warranted merchandise, please contact the manufacturers directly.
- Gerber
1(800)4-GERBER
http://www.gerber.com
- Evenflo
1(800)233-5921
http://www.evenflo.com
- The First Years
1(800)533-6708
1(800)317-3194
http://www.thefirstyears.com
- Safety 1st
1(800)723-3065
http://www.safety1st.com
|
|
|
| |
Clothes
Toys
Care
Nursery
Travel
Gifts
